Privacy Policy
ServiceHarbor ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.
Information We Collect
We collect information you provide directly to us, including:
- Business contact information (name, email, phone number, company name)
- Call recordings and transcripts processed through your ServiceHarbor number
- Booking and appointment data created through the platform
- Usage data and analytics related to your account
How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain the ServiceHarbor platform
- Process and respond to incoming calls and messages on your behalf
- Book appointments and manage scheduling
- Send you operational communications including daily summary emails
- Improve and develop our services
- Comply with legal obligations
Call Recording Disclosure
ServiceHarbor records and transcribes calls for the purpose of providing its service. All callers are notified of recording at the start of each call in compliance with applicable law. You are responsible for ensuring compliance with call recording laws in your jurisdiction.
Data Sharing
We do not sell your personal information. We may share your information with:
- Service providers who assist in operating our platform (Twilio, Google, Supabase)
- Legal authorities when required by law
Data Retention
We retain your data for as long as your account is active or as needed to provide services. You may request deletion of your data at any time by contacting us at lja@serviceharbor.io.
Security
We implement industry-standard security measures to protect your information. However, no method of transmission over the internet is 100% secure.
Contact Us
If you have questions about this Privacy Policy, please contact us at lja@serviceharbor.io.